SELLER AGREEMENT
Olabey.lk
Last Updated: 02.12.2025
About This Agreement
This Seller Agreement outlines the rules, obligations, and legal responsibilities between OlaBey ("we", "us", "our") and you ("Seller", "Shop Owner", "you", "your") when creating and operating a shop on OlaBey.com ("Platform").
By registering as a Seller or continuing to use the Platform, you agree to this Agreement.
Table of Contents
DEFINITIONS
"Platform"
ShopLanka.com, mobile applications, services, systems, and tools provided by OlaBey.
"Seller"
Any individual or business entity creating a shop or offering products/services on the Platform.
"Customer"
A user making a purchase, booking, or availing services through the Platform.
"Products/Services"
Physical items, digital products, bookings, hotel reservations, services, rentals, and any offerings listed by Sellers.
"Commission"
Fees deducted from each transaction by OlaBey before payout to the Seller.
ELIGIBILITY
To become a Seller on OlaBey, you must meet the following requirements:
Age Requirement
Be at least 18 years old or the age of majority in your jurisdiction.
Accurate Information
Provide accurate and complete business and identity information during registration.
Legal Rights
Have the legal right to sell listed items or provide the services offered on the Platform.
Agreement Acceptance
Accept this Seller Agreement, the Terms & Conditions, and the Privacy Policy of OlaBey.
ShopLanka reserves the right to verify eligibility and may reject applications that do not meet these requirements.
SELLER ACCOUNT & KYC
Seller Must:
KYC Verification
Provide correct KYC/verification details including government-issued identification
Business Information
Maintain updated business name, address, and contact information
Billing Information
Provide accurate billing details for commission and fee calculations
Payout Information
Submit valid bank account details for receiving payouts
Additional Documentation
We may request additional documents for:
Identity Verification
Government-issued ID, passport, or driver's license
Business Verification
Business registration certificates, tax identification numbers
High-Value Transactions
Additional verification for large transactions
Fraud Checks
Documents to verify legitimacy and prevent fraud
Failure to Comply
Failure to provide requested documentation or inaccurate information may result in:
- Account suspension or termination
- Holding of payouts
- Removal of listings
- Legal action if fraudulent activity is suspected
SELLER RESPONSIBILITIES
Sellers agree to the following responsibilities when operating on OlaBey:
4.1 Accuracy of Listings
Upload correct and complete product/service information including specifications, features, and limitations
Clearly mention inclusions, exclusions, terms, and conditions for bookings and services
Update availability status promptly (especially for bookings, rentals, and time-sensitive services)
Use high-quality, accurate images that represent the actual product/service
4.2 Order Fulfillment
Confirm orders promptly (within 24 hours for standard products, 2 hours for time-sensitive services)
Deliver products/services within the stated timelines
Provide high-quality and legitimate items that match the listing description
Ensure proper packaging to prevent damage during transit
4.3 Communication
Respond to customer inquiries within 12 hours during business days
Handle disputes respectfully and professionally
Provide order updates and tracking information when available
Maintain professional communication standards in all interactions
4.4 Compliance
Sellers must comply with all applicable laws and regulations including:
Local Laws
All applicable national, provincial, and local laws
Licensing Requirements
Required licenses for hotels, rentals, professional services
Consumer Protection
Consumer rights and protection laws
Tax Regulations
Tax collection, reporting, and remittance requirements
PROHIBITED ITEMS
Selling or listing the following items is strictly prohibited on OlaBey. Violation may result in immediate account termination and legal action.
Illegal Items
- Illegal drugs, narcotics, and controlled substances
- Weapons, firearms, ammunition, and explosives
- Restricted chemicals and hazardous materials
- Stolen goods or items obtained illegally
Counterfeit & Pirated Items
- Counterfeit branded items and fake products
- Pirated digital products, software, or media
- Unauthorized replicas or knock-offs
- Items that infringe intellectual property rights
Restricted Content & Services
- Adult content, pornography, or sexually explicit material
- Unlicensed financial services or investment schemes
- Gambling services, lottery tickets, or betting services
- Animals, wildlife products, or endangered species
- Human remains or body parts
Dangerous & Hazardous Items
- Recalled items or products banned by government agencies
- Tobacco products, e-cigarettes, and vaping devices (without proper license)
- Alcohol and alcoholic beverages (without proper license)
- Medical devices, prescription drugs, or unverified health products
Platform Actions
ShopLanka reserves the right to:
- Remove prohibited listings without prior notice
- Suspend or terminate seller accounts
- Hold associated funds for investigation
- Report illegal activities to law enforcement authorities
- Take legal action against violators
PRICING & TAXES
Seller Responsibilities
Sellers are solely responsible for:
Setting Prices
Determining competitive and fair pricing for products/services
Managing Discounts
Creating and managing promotional offers, sales, and discounts
Tax Compliance
Including applicable taxes in pricing and complying with tax regulations
Invoice Issuance
Issuing invoices to customers when legally required
Tax Documentation
ShopLanka may request tax documentation from Sellers when legally necessary, including:
- Tax identification numbers (TIN)
- Business registration certificates
- Proof of tax registration
- Tax clearance certificates
- Other documents required by tax authorities
Pricing Guidelines
Prices must include all costs (product, shipping, handling, taxes)
Clear disclosure of any additional fees or charges
Accurate currency representation (Sri Lankan Rupees - LKR)
No hidden costs or misleading pricing practices
PAYMENTS & COMMISSIONS
7.1 Payment Processing
Payments made by customers are collected by OlaBey through secure payment gateways. All transactions are encrypted and processed in compliance with PCI DSS standards.
ShopLanka acts as the payment intermediary between customers and sellers, ensuring secure transaction processing.
7.2 Commission Structure
Standard Commission
5-15%Commission rates vary based on:
- Product category
- Seller subscription plan
- Promotional periods
- Sales volume tiers
Commission Deduction
Commissions are automatically deducted:
- Before payout calculation
- From each successful transaction
- Based on final sale amount
- Excluding shipping charges (unless specified)
7.3 Payouts
Payout Schedule
Payout Process
Order Completion
Customer receives and accepts order
Commission Deduction
ShopLanka deducts commission and fees
Payout Initiation
Funds transferred to seller's bank account
Payout Delays
Payouts may be delayed if:
7.4 Refunds & Chargebacks
Refund Requests
If a customer requests a refund or chargeback:
- ShopLanka may temporarily hold related payouts
- Seller must provide proof of delivery/service completion
- If refund is approved, amount deducted from future payouts
- Seller responsible for return shipping costs (if applicable)
Chargeback Protection
To prevent chargebacks:
CUSTOMER DISPUTES
Dispute Resolution Process
Direct Resolution
Sellers must first attempt to resolve disputes directly with customers through polite and professional communication.
Evidence Collection
Provide clear evidence when required, including order details, communication records, delivery proof, and product/service evidence.
Fair Resolution
Accept fair and reasonable resolutions for service failures, including partial refunds, replacements, or discounts on future purchases.
Platform Intervention
ShopLanka may intervene in disputes when:
- Direct resolution attempts fail after 48 hours
- Either party requests platform assistance
- Legal or policy violations are suspected
- High-value transactions are involved
Final Decision: OlaBey's decision in dispute resolution is final and binding on both parties.
Dispute Prevention Tips
Timely Delivery
Ship products within promised timelines
Quality Assurance
Ensure products match descriptions and images
Responsive Support
Quickly address customer concerns
Clear Policies
Clearly state return and refund policies
CONTENT & INTELLECTUAL PROPERTY
Seller Obligations
Sellers must ensure that all content uploaded to OlaBey complies with the following:
Original or Licensed Content
All listings, images, descriptions, and other content must be original or properly licensed for use on the platform.
No Copyright Infringement
Do not upload copyrighted material without explicit permission from the copyright holder.
No Misleading Content
Avoid false, deceptive, or misleading content that could confuse or mislead customers.
Platform License
Sellers grant OlaBey a limited, worldwide, non-exclusive, royalty-free license to:
- Display shop content on the platform and associated applications
- Promote products through marketing channels and partner networks
- Use images and descriptions for promotional and marketing purposes
- Adapt content for different device formats and display requirements
Note: This license terminates when content is removed from the platform or the seller account is closed.
Intellectual Property Protection
Trademark Compliance
Respect registered trademarks and brand names in listings
Image Rights
Only use images you have rights to or that are licensed for commercial use
Content Ownership
Retain ownership of your original content while granting platform license
IP Infringement Reports
Cooperate with IP infringement investigations and removal requests
FRAUD & MISCONDUCT
Fraudulent Activities
The following activities are considered fraudulent and strictly prohibited:
Fake Bookings
Fake Reviews
Misrepresentation
Payment Manipulation
Unauthorized Withdrawals
Platform Actions
Freeze Payouts
Account Suspension
Remove Listings
Legal Reporting
Fraud Prevention Measures
Identity Verification
Transaction Monitoring
AI Detection
Manual Review
TERMINATION
Termination by OlaBey
ShopLanka may suspend or terminate Seller accounts under the following circumstances:
Agreement Violations
Fraud Detection
Legal Violations
Customer Complaints
Account Inactivity
Termination by Seller
Voluntary Closure
Sellers may close their shop at any time by submitting a closure request through their seller dashboard.
Closure Process:
- Submit closure request through seller portal
- Complete all pending orders and refunds
- Resolve any outstanding disputes
- Receive final payout of remaining balance
- Account officially closed after 30-day cooling period
Consequences of Termination
Payout Hold
Final payouts may be held for 60 days to cover potential refunds
Listing Removal
All active listings will be removed from the platform
Access Revocation
Seller access to the platform will be immediately revoked
Data Retention
Transaction records will be retained as required by law
LIABILITY LIMITATIONS
Important Disclaimer
ShopLanka operates as a marketplace platform connecting buyers and sellers. We are not a party to transactions between buyers and sellers.
Sellers operate as independent businesses, and OlaBey's role is limited to providing the platform infrastructure and payment processing services.
OlaBey is Not Liable For:
Seller Mistakes or Delays
Errors in listings, pricing mistakes, delivery delays, or service failures by sellers
Product/Service Failures
Defective products, poor service quality, or items not as described
Customer Misunderstandings
Miscommunication between buyers and sellers or incorrect expectations
Business Losses
Lost profits, business opportunities, or revenue losses experienced by sellers
Third-Party Service Failures
Issues with delivery services, payment processors, or other third-party providers
Seller Independence
Sellers operate independently on the OlaBey platform. This means:
- Sellers set their own prices, policies, and terms
- Sellers are responsible for product quality and customer service
- Sellers handle their own inventory management and order fulfillment
- Sellers are responsible for compliance with all applicable laws
- Sellers maintain their own business records and tax compliance
DATA PROTECTION
OlaBey's Data Protection Practices
Secure Storage
All customer data is encrypted and stored on secure servers
Access Control
Strict access controls limit data access to authorized personnel only
Compliance
Adherence to data protection laws and regulations
Privacy by Design
Privacy considerations integrated into all platform features
Seller Responsibilities
Responsible Data Handling
Sellers must handle customer data responsibly and only use it for legitimate order fulfillment purposes.
Data Minimization
Collect and retain only the customer data necessary for transaction completion.
Data Security
Implement appropriate security measures to protect customer data in your possession.
Prohibited Data Uses
Personal customer data must NOT be used for:
External Marketing
Sending promotional materials outside the OlaBey platform without explicit consent
Third-Party Sales
Selling, sharing, or transferring customer data to third parties
Harassment or Spam
Using customer contact information for harassment or unsolicited communications
Unauthorized Storage
Storing customer data beyond the necessary retention period
Data Breach Notification
In the event of a data breach involving customer information:
- Sellers must immediately notify OlaBey
- Cooperate with investigation and mitigation efforts
- Take immediate steps to secure affected data
- Comply with legal notification requirements
GOVERNING LAW
Applicable Law
This Seller Agreement is governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.
Jurisdiction
Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.
Dispute Resolution
Parties agree to attempt to resolve disputes amicably through negotiation before resorting to legal proceedings.
International Sellers
For international sellers operating from outside Sri Lanka:
- You agree to submit to the jurisdiction of Sri Lankan courts
- You are responsible for compliance with local laws in your country
- All transactions are subject to Sri Lankan law regarding marketplace operations
- You may need to seek local legal advice regarding cross-border operations
CONTACT INFORMATION
Seller Support & Inquiries
Email Support
Primary: sellers@shoplanka.lk
Legal Inquiries: legal@shoplanka.lk
Payment Issues: payments@shoplanka.lk
Phone Support
Seller Helpline: 0112 345 679
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
Emergency: Available for critical issues only
Registered Office
Address: OlaBey Pvt Ltd
123 Business Street, Colombo 01
Sri Lanka
Online Resources
Seller Portal: sellers.shoplanka.lk
Help Center: help.shoplanka.lk/sellers
Community Forum: community.shoplanka.lk
Expected Response Times
General Inquiries
Account setup, general questions
Payment Issues
Payout delays, commission queries
Technical Support
Platform access, technical issues
Legal Matters
Agreement interpretation, disputes
Agreement Acceptance
By registering as a Seller on OlaBey or continuing to use the Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Seller Agreement.
Agreement Version: 3.1
Effective Date: 02.12.2025
Previous Version: 2.4 (15.06.2025)